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FAQs

IF NONE OF THESE QUERIES ANSWER YOUR QUESTION, PLEASE CONTACT  US

1. HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Once your order has been fulfilled within 5-10 business days, your parcel will be ready for pick up by a courier and a tracking number will be sent to your order email.

2. MY TRACKING CODE DOESN’T WORK, WHAT CAN I DO?

COVID has heavily impacted outgoing flights, therefore delivery dates may be later than expected. Please allow up to 24 hours for your tracking number to show information. If the tracking label is created, that means the package is ready for pick-up by a courier.

If there is no information on the tracking number please contact us at encintiasplantco@aol.com

3. WHAT COUNTRIES DO YOU SHIP TO?

We ship to most countries internationally.

Due to certain circumstances some locations are not available for shipping for the time-being. However, we can make exceptions. Please  contact us at encinitasplantco@aol.com for related inquiries.

4. CAN I EXPEDITE MY SHIPPING TIMES?

We are working hard to get your order to your doorstep. Please allow us 5-10 business days to complete your order. Once the order is fulfilled we have no way to expedite the order as it is in the hands of the courier.

For more information, please refer to our order / delivery details here

5. HOW DO I KNOW IF MY ITEM HAS BEEN DISPATCHED?

We will send an email confirmation with your tracking number once the order is fulfilled. Please check your spam folder if you do not receive it in your inbox.

6. HOW CAN I TRACK MY PARCEL?

We will send you an email with your tracking number once the order has been fulfilled. Please check the email you used to make the purchase on our store. Please note that orders will be fulfilled within 5-10 business days.

7. HOW CAN I GET A REFUND

For more information, please refer to our refund policy hereTo get a refund you must communicate via email.

Please note that all promotional, sale, special release and collaboration items can not be refunded, cancelled, returned or exchanged.

8. WHAT IS YOUR ONLINE RETURNS POLICY?

For all information regarding returns please refer to here

Please note that all promotional, sale, special release and collaboration items can not be refunded, cancelled, returned or exchanged.

9. HOW DO I KNOW IF MY ORDER WAS SUCCESSFUL?

You will receive a confirmation email on the email address you used to register and purchase from our store. Please check your spam folder if it is not present in your inbox.

10. WHAT CURRENCIES CAN I USE?

You will check out in US Dollars. Please note that you will be charged in US Dollars. We accept no responsibility for currency exchanges and fluctuations.

11. WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept these payment methods: Visa, Mastercard, JCB, PayPal, Alipay, Wechat Pay, Union Pay, Apple Pay and American Express.

12. THERE IS A PROBLEM WITH THE ORDER I RECEIVED.

If you received the wrong items or if one of your items appears damaged, please contact encinitasplantco@aol.com.

Please note that all promotional, sale, special release and collaboration items can not be refunded, cancelled, returned or exchanged.

13. CAN I COMBINE MY SHIPMENTS?

Unfortunately we cannot combine shipments on multiple orders once they have been placed.

14. CAN I CHANGE THE SHIPPING ADDRESS PRIOR TO SHIPMENT?

Please e-mail Encinitasplantco@aol.com within 24 hours after your order has been placed if you want to change your address prior to shipment. We cannot guarantee that the address will be changed in time

15. IF I WISH TO CANCEL AN ORDER PRIOR TO SHIPMENT, WHAT DO I NEED TO DO?

If you wish to cancel an order prior to shipment please contact our customer service center by emailing encintiasplantco@aol.com with your order information and request to cancel. We cannot guarantee that your order can be cancelled. Please review all your items before you create an order.

All promotional, sale, special release and collaboration items can not be refunded, cancelled, returned or exchanged. However any item that does not contain this criteria may be eligible for an exchange.

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